Frequently Asked Questions

Everything you need to know about shopping with Telegelam

What is the estimated delivery time for my order?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Telegelam accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our customer service team.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status directly through the 'Order History' section of your Telegelam account.